Delivery and Returns

a brown cardboard box symbolising a parcel with international shipping printed on

Delivery

We offer free and fast shipping for absolutely everything you will buy. No minimum purchase is needed!

We aim to despatch your order on the same day if payment is received before 1 pm or the next working day if ordered after that. We use Royal Mail 2nd Class, and you should receive your order within 2-3 working days, including Saturdays. However, at busy times and for large orders this may not be possible. Please, therefore, allow 5 to 7 days for delivery.

International shipping is available at the lowest rates possible: £2.99 for deliveries to Europe and £3.99 for the rest of the world. We use Royal MaiI International Delivery, and your order will safely be with you within 3-7 working days.

Contact us with any special requests at info@thelovingnature.co.uk

Returns

Our policy lasts 30 days from the date of purchase. If you change your mind regarding the purchase, then you are eligible for a return. The item(s) must be returned unused and in the same condition.

Please don’t send your purchase back without contacting us first, to obtain a return merchandise authorization (RMA) number. That way we will be able to quickly identify the order when it comes back to us and operate the return.

The buyer has to make arrangements to send the order back using a tracked service and to provide us with the tracking information (return postage and packaging will not be refunded).

There are certain situations where only a partial refund might be granted:

e.g. An item that is returned more than 30 days after delivery

Refunds

As soon as your return is received and inspected, we will notify you that we have successfully received your returned item.

If your return is approved, then a refund will be processed, and a credit will immediately be sent to your original method of payment, within 24 to 48 hours.

Late or missing refunds

If you haven’t received a refund in the above timeframe, please contact us at info@thelovingnature.co.uk