Privacy and Security Policy

Last Updated (April 27, 2018)

Your Privacy and Security are a top priority for us. The Loving Nature will never rent or sell any customer information to any other party. 

Our privacy policy it is compliant with the current law has been updated to include the requirements of the General Data Protection Regulation (GDPR).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thelovingnature.co.uk (the “Site”). 

Security

Your personal information is protected. We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Once you enter our secure site a closed padlock will show in your browser status bar. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.

This site is secured with a GoDaddy.com Web Server Certificate. Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption (SSL). If you provide us with your credit card information, the information is encrypted and stored with an AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

In the event that your data is compromised, we will notify you without delay. The competent UK Supervisory Authority (Information Commissioner’s Office) will also be notified within 72 hours by e-mail with information about the extent of the breach, affected data, any impact on the Service and our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects (after we establish the likelihood and severity of the resulting risk to people’s rights and freedoms).

“Personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed in connection with the provision of the Service.

How we use Cookies

See The Loving Nature’s Cookie Declaration at the end of this Policy for information on the cookies we use.

The personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How we use your personal information

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information and third-party services

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy.

As you visit our site, we are gathering information about your visit. We collect this information to improve our delivery of information and services to you. For that, we utilise technology from third-party companies like Google.

We utilise Google Analytics to aid in website measurement. This software is employed to evaluate – anonymously and in aggregate about how people use The Loving Nature site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.

Here you can opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout.

This kind of software provides de information about your device (computer, tablet, smartphone), the type of browser (Chrome, Safari, Firefox, etc) and operating system (Windows, Macintosh, Android, iOS).

This information helps us optimise the website based on the technologies the people are using to access our site. Once you leave our site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our site’s Terms and Conditions.

How you can access, update or delete your data

You are entitled to access, correct or delete any personal information we have about you. Also, you have the right to lodge a complaint with a supervisory authority.

You may request a copy of your personal data in an electronic format that you can take to other service providers. We will respond to your request within 30 days by providing a link to a location where the data can be downloaded or directly via e-mail.

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit your “Dashboard”.Please contact us for additional information and guidance for accessing, updating or deleting data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services or products purchased or required for our legitimate business purposes or legal or contractual recordkeeping requirements.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (e.g marketing), we will ask directly for your consent. Also, we will provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@thelovingnature.co.uk

Disclosure

It is important to note that The Loving Nature does not sell, rent or lease any of your personal information.

Nonetheless, if required by law, we will release your personal information due to a search warrant, subpoena, court order or other lawful requests for information we receive, or to otherwise protect our rights.

Hosting company

Our site is hosted by Go Daddy Operating Company, LLC. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Go Daddy’s data storage and databases. They store your data on a secure server behind a firewall using the latest technologies available.

Payment

Payment can be made by any method specified on the checkout page.

If you choose a direct payment gateway to complete your purchase, then Go Daddy stores your credit card data. Then it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Go Daddy’s Privacy Statement here.

Changes to this policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site.

After making any material changes to this policy, you will be notified here that the policy has been updated. That way you are aware of what information we collect, how we use it, and under what circumstances if any, we use and or disclose it.

If this site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you have any questions, concerns or complaints about our Privacy and Security Policy, our practices or our services, please contact us by e-mail at info@thelovingnature.co.uk or by post using the details provided below:

The Loving Nature –  10 Lime Grove, Hafan Fach, Tavernspite, Pembrokeshire, SA34 0NQ, United Kingdom

 

Cookie Declaration 

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.